Welcome to our Frequently Asked Questions Page
We will try to answer any
questions that you may have here about Sheepskin products and ordering
your item, if you have any other questions please use the contact us page to email them to us.
What Payment Methods do you accept?
- Australian Money Order,
- Australian Cheque (5 day wait)
- Bank Direct Deposit,
- PayPal ($A, $US Euro or UK Pound)
- COD (Australian Orders only)*
- Phone Orders
* COD is Australia only and is not sent Express Post
Can i pick my order up to save shipping?
Sorry To keep our prices low we do not have a pick up service. All items are express shipped.
Is GST included?
As this is a International market, 10% GST is to be added to all
Australian orders. GST does not apply to International (outside
Can my lambswool Rug be washed?
Yes , the lambswool/ sheepskin rug brought from us can be washed in
water. Items have washing instructions on them. We can not vouch for
items brought from others. The Green Urine Resistant Hi temp rugs can
be washed at 80 degrees Celcius. Washing Instructions are her for Medical Sheepskins or her for others
If your item does not meet your requirements or is not as described,
you may return it for a refund of the product price, provided that it
is unopened and unused. For Health reasons used items can not be
returned. Use our contact form to request a return form so we can track
Yes We accept returns of unopened / unused products. Manufactured to
order products are not returnable. If you need to return a product
please use our contact form to request return details. A restocking fee may be charged, Shipping is not refundable.
What Colours are available?
Most colours are available, colour trends change all the time, but
we carry most colours. Please check the item you are after to see what
colours are available. If you want a different colour please email us,
we may just have it.
Are all Skins Dyed?
We now have access to some undyed long and short wool skins, the
colour of these vary, as they are natural and unbleached and unwashed.
All our coloured skins are dyed.
Whats the difference in the types of Skins?
In the short wool range we have a number of different types to
choose from. All Skins have the same processing uptil the final stages,
the difference is the quality.
- The Infant Care Range is our best range, they are a little softer than the the export range
- The Export Range is our best range, as perfect as we can get them
- The Special Range are the level below,
sometimes the difference is minute, it could be smaller in size, have
some small skin or wool blemishes, or a pack of different coloured wool
that wasn't dyed out completely.
- The next level down are the ROF (Run of Flock)
skins, these have skin or wool defects, that make them not as
presentable as the export or specials. They are great value for money,
and sometimes bigger skins.
- The final range is the Pet Mats these have
greater defects including skin nicks , wool length inconsistancies, and
some burrs on the outside edges. Hence we sell them as pet mats, we
sell large numbers of these.
What does uncut mean when you talk about pramliners and car seat inserts?
We By Uncut we mean that these do not have the cuts for the
pram or carseat straps. However you can easily insert these with a
sharp knife and pen. We do not cut them because they are not made for
any particular brand of pram or car seat.
Are these skins Real Sheepskins?
Yes our Sheepskins are real Sheep skins, The
majority of our Product range is produced and processed here in
Brisbane, Queensland, Australia. Our Lambswool Pramliners are real
Lambswool on a rubberised backing.
Do you accept orders from "free" email addresses?
We do accept orders from Free email addresses like hotmail,
yahoo, lycos, etc. We find that most people have real email addresses,
and all our fraudulent activity comes from these free addresses. If we
reduce fraud we can keep the prices down.
Where do You Ship to?
We Ship to Most Locations including: Australia, USA, Canada, United Kingdom, and Most of Europe, If in doubt please email us via our CONTACT US Page
How long is the wool Length?
The General Purpose Medical sheepskin is 25mm or 1" long
(approx.) and The Urine resistant Green Medical sheepskin is approx.
31mm or 1 1/4" long. Both exceed the Australian Standards for Medical
Sheepskin rugs and Underlays
Are they Hypo-allergic?
Yes all our sheepskin are Hypo-allergic.
Do you have an Affiliate Program?
Yes We have an affiliate program, so you can earn money for yourself, your club or association, or your
website. We use a third party tracking system to maintain integrity.
Yes We accept returns of unopened / unused products.
Manufactured to order products are not returnable. If you need to return
a product please use our contact form to request return details. A restocking fee may be charged, Shipping is not refundable.
Do you have any Shops?
Sorry, we are a web based business, hence the low prices, we do not have any shop outlets.
Did we miss a question ? Please email us so we can answer you, and add the question here